Warranty Information

Zodiac Event Displays (ZED) warranty hardware including poles, stakes and bases, Ex-T Banner Stands, and Ex-Rolls for life from the date of purchase against manufacturer’s defect in materials and workmanship.  Our fabrics are manufactured to avoid degradation and are also coated with UV protectors and other coatings which extend the life of the fabric and color fastness.  All other products are covered under our standard 1-year guarantee from date of purchase.

The longevity of the print depends on the color used as well as environmental factors such as traffic, pollution, sun, wind and rain. Owing to these factors and as per the industry standard, ZED can only guarantee color fastness for a period of six months and will only replace fabrics where there has been excessive fade within six months.

The conditions of the warranty are: Products shall have been subject to only normal use and shall not have been misused, neglected, altered or improperly set up. Any signs of tampering, deliberate misuse or negligence is not covered by this warranty.

Products shall have been used with only the correct ZED hardware, the recommended mounting options and protective carry bags for storage. The warnings clearly stated on the bags of our products, must be adhered to.

Proper shipping practices must be followed when shipping products to other venues. Defects to ZED products will be determined only by authorized ZED personnel. Upon determination of a defect, ZED’s sole obligation will be to repair or replace the defective part with the same or similar product.

Any claim against ZED for defects in materials or workmanship must be in writing. ZED, or its designated agent, must authorize the return of any alleged or defective part or product before it is returned. The party making the claim must prepay all shipping and transportation costs back to the agent it was purchased from. ZED and its agents will not accept charges for shipping unless the conditions of the warranty have been satisfied.

ZED reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time without prior notice. In such cases ZED may, at its sole discretion, substitute the warranted product. Only authorized managers and directors of ZED are permitted to assume any obligations or liabilities in connection with the product or may alter the terms of this warranty. ZED shall not be liable for damages, howsoever caused. This includes damage as a result of negligence (gross or otherwise) of ZED or its employees and affiliates, as well as damage arising out of, or in connection with, a failure or defect in an ZED product or its use by the owner.   Digital photographs must accompany a written claim showing any and all evidence of damage or defect as is practicable.

 

Return Policy:

Should a problem be experienced with an ZED product within its given warranty period please contact your ZED representative to determine the nature of the product failure and to establish an adequate solution. If a return for repair is needed, goods must be returned to your local agent within 10 days of the return authorization.

The onus is on the customer to verify each shipment immediately upon receipt against ZED’s packing list to ensure accuracy. If a discrepancy is found, please contact your sales representative within 7 days.

 

Freight Damage:

Products arriving damaged in shipping is a ‘non-warranty issue’ and claims must be made to ZED, or an approved ZED agent, within 7 business days of receiving the product. Digital photos will be required to document damage to the shipping container, packaging material and/or the product.

Please be sure to sign for the package(s) as ‘damaged’. Upon authorization to return the damaged product, all returns must be made to ZED within 7 days of delivery. Order Cancellation: Cancellation of any order, for which ZED has created artwork, ordered raw materials or produced in part or in full may be subject to full payment if the order has been completed.